Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

89%
92%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"The procedure went very well and the staff was pleasant, empathic, as well as very loving and caring. I would refer family and friends to this facility. Thank you for ur love and kindness and support during my procedure ."

"All positive. Everyone very courteous and professional...made me feel comfortable. Zero issues of any kind, and all instructions were clear. A+ experience with Dr. Kramer, and all staff at Diagnostic Endoscopy."

"Mine was another excellent experience. All the nurses were extemely attentive and kind. In particular my recovery from the anesthesia was the best to date. I felt rested from the pre prep procedure and loss of sleep and was able to feel good and productive for the rest of the day."



"The nurse who helped me before the procedure was excellent. She was exceptionally helpful and caring, and answered all of my questions and addressed my concerns. I appreciated her professionalism, and she helped me feel confident about the procedure and the level of expertise at the facility. The anesthesiologist also was excellent. He answered all of my questions, which helped allay my concerns about the anesthesia and reinforced my confidence in the facility. And, of course, Dr. Zwas is amazing!!"

"I was completely satisfied and have referred others to this facility/ Dr Schamberg specifically. He is a consummate professional and empathic individual."

"I had a positive experience. Everything went very smooth. The staff was professional and efficient at their job."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.